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Travel Insurance

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  • Travel cover options
  • Types of cover
  • FAQs
  • Emergency assistance
  • Next steps

These are unprecedented times and many industries are feeling the impact of COVID-19 - especially the Travel Industry. Following the advice of the Australian Government for Australians not to travel overseas, and the decisions of a number of Australian State and Territory Governments to impose travel and other restrictions, Allianz Global Assistance is temporarily ceasing the sale of new domestic and international Travel Insurance policies effective from Friday 27 March 2020.

There may be other insurance options available to suit your requirements; please refer to the Insurance Council of Australia website for a list of alternative providers.

Our Travel Insurance policies do not cover claims related to COVID-19. In addition, if you travel to a country where the Australian Government has issued an advice or warning of “Reconsider your need to travel” or “Do not travel”, then your claim may not be covered, even if it arises from an event unrelated to COVID-19. Please check travel advisories on Smartraveller for up to date information. If you are looking for information about the impact of COVID-19 on travel insurance, read our FAQs. Refer to your Product Disclosure Statement for cover details.
All claims will still be assessed. Our travel team is currently experiencing high call volumes and waiting times. If you need to make a travel claim, we encourage you to do so online.
Travel insurance Contact Details Review Remediation and complaints process
Available 24 hours a day
Please call Allianz Global Assistance via the national and international numbers provided below:
How to
To save you time, we’ve made our travel insurance claims process as straightforward as possible. 
Simply follow the steps below SHOW LESS DETAILS

Next Steps

13 1000 Claims
Any advice here does not take into account your objectives, financial situation or needs. Terms, conditions, limits and exclusions apply. Before making a decision please consider the relevant Product Disclosure Statement (PDS)/Policy Wording, Supplementary PDS (where applicable)  & PDS Update

 (privacy notice) which are available on this website.

*Conditions Apply

Terms, conditions, limits and exclusions apply. Please see relevant PDS for details.

My Benefits discount applied to comprehensive and Basic policies only. Discount does not apply to additional premiums payable when you choose to purchase pre-existing medical condition cover. Discount based on standard premium rates. Not to be used in conjunction with any other offer. Policy terms, conditions, limits , exclusions and underwriting criteria apply. Discount offer is available until 11.59pm AEST 20 December 2020 by entering the valid promo code. Discount based on standard premium rates. Not to be used in conjunction with any other offer. Terms, conditions, limits and exclusions apply.

 

Travel Insurance is issued and managed by AWP Australia Pty Ltd ABN 52 097 227 177 AFS Licence No. 245631, trading as Allianz Global Assistance (AGA) as agent of the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence No. 234708 (Allianz). Travel Insurance is underwritten by the insurer Allianz. Conditions, terms, limits and exclusions apply. We do not provide advice based on any consideration of your objectives, financial situation or needs. Before making a decision please consider the product disclosure statement available at www.allianz.com.au. If you purchase this insurance, AGA will receive a commission that is a percentage of the premium. Ask us for more details before we provide you with any services on this product.



Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence No. 234708 is the general insurer except in respect of life insurance, in which case Allianz Australia Life Insurance Limited ABN 27 076 033 782 AFS Licence No. 296559 is the insurer.